Frequently Asked Questions
Is WINGS only available for flight attendants and stewards?
Yes, WINGS is exclusively sold only to airline cabin crew members.
I am a flight attendant but not based in the Philippines. Am I still eligible to purchase WINGS?
Definitely yes! WINGS is available for all cabin crew members from all airlines. So if you are from a carrier outside the Philippines but would want to make the most of your layover in the Philippines, we suggest to purchase WINGS so you can save more.
I want to purchase a WINGS card. What are my payment options?
You may pay via bank deposit at any Unionbank of the Philippines, BPI Family Savings Bank, Philippine National Bank, and Banco De Oro branch. Please click on "Purchase Wings" and click "Bank Deposit" to see payment details.
I am from outside the Philippines and I want to order a WINGS card. May I have it delivered overseas?
Yes you may but there will be an extra charge for deliveries to other counties.
How long will it take before I get my WINGS card?
It will take 4 working days upon confirmation of order.
I did not use my card so much. May I return my card and get a refund?
Sorry but there is no return and no refund. If you feel you would further not be able to renew, you may always opt not to renew.
Is there a lock-in period?
Basically just one year minimum then renewable every year.
Do I need to bring my card everywhere? May I just show your merchants a picture of my card and a valid ID?
Yes, discounts or privileges will not be extended until you present your physical WINGS card. This is also for the protection of our merchants.
We noticed multinational brands on your merchant list. May we use WINGS cards outside the Philippines?
Unfortunately, WINGS is for use only within the Philippines.
I was a former airline cabin crew but now working on a different job. Am I still eligible to purchase WINGS?
Yes, WINGS is for all cabin crew, present, former and retired. You just have to provide proof that you were once a cabin crew (example: airline ID number).
How would I know the places where I can use WINGS in order to obtain discounts and perks?
You may always check our website. At the same time, please do make sure the contact details you have provided are always updated so we can send you merchant and promo updates. WARNING: Please only use your WINGS card in official partner merchants of Flyhigh Manila for your own protection. The official merchants are provided on our website. Even if it says "WINGS accepted here" in an establishment or event, it is still considered an unofficial merchant partner for as long as it is not included on our list. We will not be responsible for any trouble that may arise from transactions with unofficial merchant partners.
What are the perks and discounts we may receive by being WINGS members?
Please do check the privileges here.
As cabin crew members, may we also suggest brands and industries where WINGS can partner with?
Definitely yes! Just send us a message through our contact us page.